Help desk outsourcing is a winning option for companies to raise efficiency and reduce costs of help desk operations without hiring and growing an in-house help desk team.
What we can do for you?
Our Help Desk offer covers everything necessary for the planning, implementation, management and improvement of services in all functions of your company. We offer all the services of a traditional Help Desk for internal and external customers.
Help Desk Operation
Reliable operations support and help desk system for seamless business continuity.
The help desk operation provides a single point of contact for all users in order to provide customer services and ensure that the service levels provided meet expectations by providing response, action, feedback, and solutions.
Here is what our operation support and helpdesk specialists can do for you:
Inbound and outbound help desk support
Service 7 to 24 hours – 365 days.
Support level 1 and 2.
Call center and remote support.
Software maintenance – 3° level Support.
Knowledge data base administration.
Statistics, reports and performance indicators delivery (SLA).